General

If you can’t find your transaction on the block explorer by entering TxID in the search field, it means, your transaction was not sent from your wallet and its still waiting to be sent. (This applies mostly to coins based on Bitcoin code, sometimes you sent transaction, but your wallet is not fully synced, or you are not connected to network, will leave transaction in "mempool" with 0 confirmations, waiting to be confirmed.)

We periodically need to take the trading engine offline to perform software upgrades, apply security patches, and other maintenance tasks. During these periods we display a notice on the website. If you have any urgent issues or concerns please feel free to open a ticket or message us on social sites. For small maintenance tasks (<15 minutes of downtime) we frequently do not announce any advance notice. Longer outages (30 or more minutes) will be announced at least 2 hours in advance, b...

If you are interested listing coin/token on our exchange please fill our prepared Form and we will get in touch, if you pass listing requirements. Exbitron Listing Form here (https://forms.gle/2VkJyRw6szgSydNh9) or Exbitron Voting Form here (https://forms.gle/cG6FzHht3EJj2aMb8) (If coin/token will pass internal criterias, it will be added to our Voting next month)

1. Check spam folders Email might be placed into spam folders or other filters automatically, so make sure you've checked those folders. In some cases, email providers may block or delay automated emails. If you've previously received emails from us but now they aren't arriving this may be the cause. 2. Whitelist our email address We also recommend whitelisting our email address (info@exbitron.com) inside your email provider. Wait some minutes, and then try sending e-mail again.