2FA General Help

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My 2FA codes don't work. What should I do?

If the Google 2FA code is invalid, it may be caused by the following factors: 1. Please ensure you entered the 2FA code for the correct account, if multiple accounts 2FA were added to one phone, 2. The Google 2FA code is only valid for 30 seconds, please be sure to enter it within 30 seconds, 3. Please ensure the time of the Google Authenticator App on your phone is synchronized with the time of the Google server. Follow steps below, to synchronize time on your device: 1.) For Android use...

I lost access to Google Authenticator (2FA) codes. How do I get reset?

You can reset two-factor authentication in the Google Authenticator app. Current ways are described on the Google support website (https://support.google.com/cloudidentity/answer/9176734?hl=en). (for example if you have backup of the 2FA codes) If you are unable to reset two-factor authentication through the Google Authenticator app, you need request reset via Exbitron support only. To do this, you need to contact Exbitron support, via ticket system, click Submit a ticket (https://exbitron.fr...