Missing or Wrong Deposits
If you forgot to use a Payment ID or Attachment ID (e.g. ETN, XMR, WAVES etc.) or used an incorrect one, then your deposit will not be credited.
Deposit made to incorrect receiving / deposit address or Unlisted token deposited:
Exbitron generally does not offer a token/coin recovery service.
However, if you have suffered a significant loss as a result of incorrectly deposited tokens / coins, Exbitron may, solely at our discretion, assist you in recovering your tokens/coins. Exbitron has comprehensive procedures to help our users recovering their financial losses. Please be noted that successful token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for speedy assistance.
Contact Exbitron support with the following details:
- The UID of your Exbitron account
- Token name
- Deposit amount
- The corresponding TxID
Deposit to an incorrect address which doesn't belong to Exbitron:
If you have sent your tokens to an incorrect address which does not belong to Exbitron. We are unable to provide you any further assistance.
You are suggested to contact the relevant parties (owner of the address or exchange/platform which the address belongs to).
Mining to the exchange wallet is strictly prohibited. You can mine to the exchange wallet AT YOUR OWN RISK but WE WILL NOT provide any support in missing transactions or other issues that have been risen between the pool and our exchange. We do not recommend mining on the exchange.
You are required to check the minimum deposit on our "Fees" page before you sent coins from pool!